Shipping policy
SHIPPING POLICY
Digital Products
Digital products, including ebooks and downloadable files, are delivered electronically and do not require shipping. After completing your purchase, you will receive access to your digital product electronically.
If you experience any problems accessing or downloading your purchase, please contact Heartfire Creations and we will be happy to assist.
Physical Products
Physical products, including posters, tote bags and other merchandise, may be made to order especially for you. Some products are produced and shipped by our trusted fulfilment partners.
Shipping options, costs and estimated delivery timeframes will be displayed at checkout where applicable.
Delivery timeframes are estimates and may vary depending on your location, the product ordered, production time, shipping provider and circumstances outside our reasonable control.
Where possible, products may be produced at a facility closer to the delivery destination. If an order contains products produced or fulfilled from different locations, your order may arrive in separate packages.
International Orders
Where international shipping is available, customers are responsible for any applicable customs duties, import taxes or other charges imposed by their country, unless otherwise stated at checkout.
Order & Delivery Issues
If your physical order arrives damaged, incorrect or does not arrive as expected, please contact us with your order number so we can assist.
Contact
Heartfire Creations
Email: angela@heartfire.au
PO Box 2175, Mandurah DC, WA, 6210, Australia